Frequently Asked Questions

Everything you need to know about our luxury bath and body collections.

Where are your products developed and manufactured?

Our products are designed and developed in the beautiful English countryside of Somerset. We manufacture globally with trusted partners, ensuring every item meets our high standards for quality and luxury.

Are your bath and body products cruelty-free?

Yes, we are committed to ethical beauty. The Somerset Toiletry Co. does not test any of its products or ingredients on animals, and we ensure our suppliers adhere to the same strict standards.

What is your shipping policy for domestic and international orders?

We offer standard and express shipping options within the UK, and we also ship to many international destinations. Shipping costs and delivery times are calculated at checkout based on your location.

Can I return a product if I am not satisfied?

We want you to love your purchase. If you are not completely satisfied, you can return unused and unopened items within 30 days of receipt for a full refund or exchange.

Do you offer gift wrapping or personalized messaging?

Our products are known for their beautiful packaging, making them perfect gifts. While we don't offer bespoke gift wrapping at this time, you can add a personalized gift message to your order during the checkout process.

What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as digital payment options like PayPal, Apple Pay, and Google Pay for a secure checkout experience.